Refunds and cancellations

Last updated: 12 November 2026

This policy covers licences for all SriNani apps: Personal Vault, DeskNest, Reminder Companion, Desktop Pet, Desktop Rain and LinkDesk. Every app has a free trial, so you can make sure it works on your device and suits you before you pay.

When you get a full refund

• Your key doesn't work. If, within 7 days of paying, the key we sent doesn't unlock the app on the device it was made for, tell us. We'll first try to fix it with you. If we can't, we refund the full amount.
• Your key didn't arrive. If we haven't sent your key within 24 hours of your payment, you can ask for a full refund instead.
• You paid twice, or paid the wrong amount. A duplicate payment, or the extra amount, is refunded in full.
• You cancel before we send your key. If you change your mind before your key has been sent, tell us and we'll cancel the order and refund it in full.

When there's no refund

• A change of mind after your key has been sent and works, since the free trial is there to try the app first.
• Requests made more than 7 days after payment.
• Keys that were shared with others or withdrawn for misuse (see the terms).

LinkDesk monthly and yearly licences

LinkDesk is paid for one month or one year at a time, and nothing renews or charges you automatically. To stop, simply don't buy the next month or year; there's nothing to cancel. A licence runs until its end date, and there are no partial refunds for unused time. The 7-day rules above apply to each LinkDesk payment as they do to the other apps.

How to ask for a refund

Message us on WhatsApp 80561 15865 or email kogantiaditya1990@gmail.com with:

• your payment reference (from Razorpay's receipt, or your UPI app),
• the app and the device code (PC code or phone code) you bought it for,
• what happens when you enter the key (a screenshot helps).

We reply within 2 working days.

How the money comes back

• Paid on a Razorpay page: refunded through Razorpay to the same card, UPI account or bank account you paid with. Banks usually take 5–7 working days to show it after we start the refund.
• Paid by UPI directly: sent back to the UPI ID the payment came from, usually within 2 working days.

When a licence is refunded, its key is withdrawn and the app works as it does without a licence.